FAQ


Q: What is our service area?
A: Our primary service area is Western Michigan. We have no geographical borders. Long distance transportation is available upon request.

Q: How much does your service cost?
A: Depends upon the distance traveled and needs of the patient. Reliable is very competitive with pricing, please call 616-427-6414 for rates.

Q: What are your hours of operation?
A: Our office is available to schedule your request 24 hours per day, 7 days per week online. Our vans run 7am to 5pm. Any scheduled appointment after 5pm needs a 24 – 48 hour request. If you have after hour needs someone will be available to return your call.

Q: What certification does your team have?
A: All employees have undergone First Aid, CPR, Safety, and Defensive Driving Training. We also require sensitivity training to handle the needs of patients during the transport.

Q: Can I request a female/male driver?
A: We are here to serve you. If you are more comfortable with a specific gender, Reliable Medical Transport will do its best to accommodate you.

Q: Do you accept insurance or Medicaid/Medicare?
A: Contact your insurance provider. We do accept cash, debit, and credit cards for your convenience. A receipt will be provided to you that you can submit for insurance reimbursement.

Q: How much notice do I need to give for transportation?
A: We ask that you give us 24 to 48 hours’ notice, but same day service is available when the schedule permits.

Q: Can I ride along with the patient?
A: Of course, you can ride along. We encourage a family member or aide to ride with patients to give them a sense of security. We will need advanced notice if more than one rider will need to travel with the client.

Q: Do I need to provide my own wheelchair for my transport?
A: Yes, our vans are not equipped with a spare wheelchair that can be used to transport clients.

Q: My house has stairs. Will you still be able to transport me?
A: If your residence has stairs please call our office with a description and the number of stairs. Our trained staff will make an assessment and advise you of our ability to handle your particular situation. Additional charges may apply.

Q: Do I need to wait at the curb for you to pick me up?
A: No! Our transportation companions will come into your residence or into your room at your apartment, nursing home, or hospital and assist you to our vehicle. We will then escort you or your loved one into their appointment and make sure they are checked in at the destination. A return trip will be scheduled for you so that you will not have an extended wait time for your return trip.

Q: I need oxygen for my transport. Can you provide oxygen for the trip?
A: We do not supply or regulate oxygen. If your chair has a holder for oxygen and you or your facility will be providing the tank, yes, we will transport you. Our drivers are trained to notify caregivers or facility staff if a client that is being sent out does not have a full tank.

Q: What methods of payment do you accept?
A: We accept cash, debit, MasterCard, Visa, American Express & Discover. Unfortunately we cannot process new insurance claims at this time, however a receipt will be provided to you to submit to your insurance company for reimbursement.

Q: Is Reliable Medical Transportation licensed and insured?
A: The Michigan Department of Motor Vehicles requires that all Wheelchair van companies have a DMV inspection of each vehicle annually, and sets minimum requirements for insurance and meets all of the required guidelines for insurance and safety equipment.

Q: Do I need to be in a wheelchair to use your service?
A: No. We help people with all levels of mobility. If you have a senior that just needs a ride to an appointment and family is not available, we can help that person. If you are a regular person in need of airport transportation, we can help with that also. We have a solution for almost any transportation need you may have.

Q: If I am in an extra-large chair will you be able to transport me?
A: Yes. When you schedule your transport make our staff aware of the size of your chair and we will send a vehicle that will be able to handle most extra wide chairs. If the wheel width of your chair is 34 inches or less we will be able to transport you. We also have vehicles that carry 24" wide seat wheelchairs that we could transport you in if your chair is larger than 36 inches wide (wheel to wheel).